Refund & Returns Policy (Digital Products)
Last updated: 13/11/2025
Overview
All products sold on FXToolskit are digital software licenses (e.g., MT4/MT5 Expert Advisors, Indicator). Because digital items are delivered instantly and cannot be “returned,” orders are generally non-refundable once the license/download link has been delivered or activated.
We still want you to have a great experience—please read the limited exceptions and support options below.
Before You Buy
- Check platform compatibility (MT4/MT5 version).
Check OS compatibility (Windows/Mac) - Review product description, features, package and prerequisites.
- Contact us with any questions before purchase: support@fxtoolskit.com.
Non-Refundable Items
- Delivered/activated software licenses
- Downloadable files after access is provided
- Subscription renewals after the renewal date has passed
Limited Refund Exceptions
We may approve a refund only in these situations:
- Duplicate purchase of the same product (accidental double charge).
- Payment processing error (charged incorrectly or wrong amount).
- Non-delivery due to a system issue and we cannot provide access within a reasonable time after you contact support.
- Statutory rights: If your local law requires a refund in specific cases, we will comply with that law.
Technical Issues & Support
If the product doesn’t work as described, we’ll help first:
- Email support@fxtoolskit.com with your order number, MT4/MT5 build, Windows/Mac OS, broker name, Windows/VPS details, and screenshots/error logs.
- If we confirm a verifiable, reproducible defect and cannot provide a fix or a working alternative within a reasonable time, we may consider a refund under the exceptions above.
Chargebacks
Please contact us first—most issues are solved quickly. Unauthorized or invalid chargebacks may result in license termination and account restrictions.
How to Request a Refund (for exceptions)
Email support@fxtoolskit.com within 7 days of purchase with:
- Order number and date
- Product name
- Reason for the request and evidence (e.g., duplicate transaction, error message)
We’ll review and reply within 3–5 business days.
Delivery
Digital items are delivered by download link and/or license key to the email and/or account used at checkout. If you didn’t receive delivery, check spam/junk and then contact support@fxtoolskit.com.
Legal
Nothing in this policy limits any mandatory consumer rights you may have under applicable law. Where required (e.g., certain regions), we may ask you to explicitly waive the “cooling-off” right for digital content that is delivered immediately.