Effective date: September 12, 2025
1) Platform & compatibility
- Your purchase is platform-specific:
- MT4 purchase → delivers MT4 EA & license only.
- MT5 purchase → delivers MT5 EA & license only.
- An EA for one platform does not run on the other.
2) Platform change (cross-grade)
- If your license is not yet activated, you may request a one-time platform switch within 7 days of purchase (free).
- If your license is already activated, you may request a one-time cross-grade to the other platform for a reduced fee (50%) of the current license price. Your remaining time, 1-PC seat, and account-slot limits carry over.
- Outside these cases, changing platforms requires purchasing a new license for the target platform.
3) License structure
- Each license includes one (1) PC seat by default. Running the EA on multiple PCs requires additional seats/licenses.
- Each license also includes a fixed number of account slots (authorized MT4/MT5 account IDs): 1 / 3 / 5 / 10 depending on the package purchased.
4) PC transfers (device change)
- You can move your 1-PC seat to a new device by submitting a PC transfer request.
- Limits: up to 1 transfer per 30 days for term licenses; up to 2 per 12 months for lifetime licenses.
- A transfer deactivates the old device; using the EA on old + new devices at the same time is not allowed.
- We may approve extra transfers at our discretion for verified hardware failure/theft (evidence may be requested).
- How to request: use the PC Transfer form on the Contact page and include your order #, license key, and (if known) old/new HWIDs.
5) Account slots (no mid-term swaps)
- Authorized account IDs are locked for the entire billing term (monthly / 3-month / 6-month / 1-year/ 2-year/lifetime).
- We do not swap or replace account IDs mid-term.
- Need more accounts? Upgrade to a higher slot package or adjust at the next renewal.
6) Lifetime Plan Duration
The Lifetime Plan is purchased through a one-time payment and provides a fixed license term of five (5) calendar years from the original purchase date. “Lifetime” is the package name and does not mean perpetual, indefinite, or unlimited use. At the end of the five-year term, the license will expire. License activation, validation, software updates, downloads, and standard support will end unless the customer purchases a new license.
7) Verification & anti-sharing
- The EA validates your email + license key with our server at activation and periodically thereafter.
- Sharing, resale, or public distribution of the EA or license is prohibited and may lead to suspension.
8) Refunds
- This is a digital license. All sales are final once the license is delivered/activated, except where required by law.
9) Support
- Support hours: Mon–Fri, 11:00–21:00 (UTC+6).
- Contact: support@fxtoolskit.com or use the forms on the Contact page.
- Typical response time: within 1 business day.
Last updated: September 12, 2025
Changes to this policy: “We may update this page; changes apply to new purchases from the ‘Last updated’ date.”