Last updated: September 13, 2025
This Privacy Policy explains how FXToolskit (“we”, “us”, “our”) collects, uses, shares, and protects information when you use fxtoolskit.com and our products, including Trade Journal Pro (MT4/MT5) (the “Services”).
If you have questions, contact us at support@fxtoolskit.com.
Quick summary (plain English)
- We collect what we need to take orders, issue licenses, verify activation, and provide support.
- Typical data: name, email, order details, license key, HWID/device ID, account IDs (for slot checks), your platform (MT4/MT5), and messages you send us.
- We do not store full card numbers (payments are handled by your payment provider).
- Your EA verifies the license with our server using email + license key + HWID + (optionally) account ID.
- You can access, update, or delete your data (subject to legal/necessary retention).
- We do not sell your personal information.
What we collect
From the website/store (WooCommerce)
- Identity & contact: name, email, billing address, phone (optional), country.
- Order data: order ID, products, platform/term, prices, taxes, currency.
- Account data (if you open an account): login email, hashed password.
- Technical data: IP address, device/browser info, cookies (see “Cookies” below).
From licensing/activation
- License data: license key, platform (MT4/MT5), term/expiry, seat count, account slot limits.
- Verification payloads sent by the EA: email, license key, platform, HWID/device ID, and account number (for slot checks). We record timestamp and IP for security/abuse prevention.
From support/contact forms
- The details you submit (name, email, message, order #, license key, broker/account info as you choose to share).
- File uploads you attach (e.g., screenshots/logs).
- Consent checkbox status (for compliance logging).
- Anti-spam signals (e.g., Google reCAPTCHA v2).
From the Analyzer
- The Analyzer runs locally on your computer. We do not receive your CSV/XLSX unless you send it to us for support.
How we use your information
- To fulfill a contract: process orders, deliver downloads, generate & send license keys, verify the license for activation/usage, provide support.
- For legitimate interests: prevent abuse/fraud, secure our services, improve docs/UX, maintain accurate records.
- With consent: respond to contact requests, send optional communications you opt into.
- To comply with law: tax and accounting record-keeping, responding to lawful requests.
Legal bases (EEA/UK users)
- Contract (Art. 6(1)(b) GDPR): orders, delivery, license verification, support.
- Legitimate interests (Art. 6(1)(f)): service security, fraud prevention, product improvement.
- Consent (Art. 6(1)(a)): where you opt in (e.g., contact form consent).
- Legal obligation (Art. 6(1)(c)): tax/records.
Sharing and disclosure
We share only with service providers who help us run the Services, under confidentiality terms:
- Payment processors/gateways (process your payment; we don’t store full card details).
- Hosting & email delivery/SMTP (serve the site and send emails).
- Anti-spam & security tools (e.g., Google reCAPTCHA v2).
- Customer support & ticketing (our website forms/plugins).
We may share information if required by law, to protect rights/safety, or during a business transfer.
We do not sell your personal information.
Cookies & similar technologies
- Necessary cookies: WooCommerce/session cookies to keep your cart and checkout working.
- Preferences: remember choices (e.g., currency/locale).
- Security: reCAPTCHA v2 sets cookies to detect abuse.
We do not run invasive advertising trackers. You can control cookies in your browser; blocking necessary cookies may break checkout.
Data retention
- Orders & licenses: typically 7 years (tax/accounting/compliance).
- Support tickets: typically 3 years after last activity.
- License verification logs: typically 12 months (security/abuse).
- Website backups: per our backup cycle, then removed.
If you ask us to delete specific data, we’ll do so unless we must keep it for legal or operational reasons.
Security
We use reasonable administrative, technical, and organizational measures (TLS in transit, access controls, least-privilege admin, patching and monitoring) to protect personal data. No system is 100% secure; please keep your account/email secure and never share license keys.
International transfers
We may store or process data on servers outside your country. Where required, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) to protect your information.
Your rights
Depending on your location, you may have rights to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete data.
- Delete (erase) data we’re not required to keep.
- Restrict or object to certain processing.
- Portability of data you provided in a structured, commonly used format.
- Withdraw consent where processing is based on consent.
To exercise rights, email support@fxtoolskit.com. We may need to verify your identity and details of your request.
California residents (CPRA): We do not sell or share personal information for cross-context behavioral advertising. You have rights to know, delete, correct, and limit sensitive data use. Contact us to exercise rights.
Children
Our Services are not for children under 13 (or the minimum age in your region). We do not knowingly collect children’s personal data.
Automated decisions
License checks are automated to verify that a valid email + license key + HWID/account ID are in good standing. This affects access to the software but has no legal or similarly significant effect beyond license enforcement.
Third-party links
Our site may link to third-party sites. Their privacy practices are their own; review their policies.
Changes to this policy
We may update this Privacy Policy. We’ll post the new date at the top and, if changes are material, we’ll take additional steps as required by law.
Contact us
FXToolskit
Email: support@fxtoolskit.com
Use our Contact page for licensing/PC transfer and support.